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Technical Account Manager

LinkIt!
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Job Title

Technical Account Manager


 

About Us

LinkIt is a market leader providing data warehousing, analytics, assessment, and MTSS solutions for K-12 schools. We help schools streamline the collection, management, and analysis of student performance data to improve academic achievement, save time, and increase overall productivity.


 

Specifically, the company’s data warehouse and assessment platform enable schools to store and analyze both third-party and locally developed data across all grade levels and subject areas. LinkIt also provides custom analytical services to help schools better understand their data for more effective decision-making and action planning, as well as a library of assessment content for local data capture. Lastly, our MTSS solution helps schools optimize workflows to create individualized learning plans for students, and our consulting team of subject-matter experts ensures schools implement these best practices with fidelity.


 

At LinkIt, we come to work every day knowing that our work has a direct impact on students, teachers, and their ability to succeed. While we differentiate our products through their comprehensiveness, ease of use, and innovation, our unique value proposition is our relentless focus on customer service and support. For more about us, please visit linkit.com.


 

What You’ll Do

We are looking to hire a Technical Account Manager to serve as a technical leader and trusted advisor for our rapidly expanding client base. This role is ideal for a driven, client-facing problem-solver who thrives on navigating technical challenges.

  • Lead Client Engagements: Act as the primary technical account manager for a portfolio of clients, owning all aspects of their technical support, health, and integration needs.
  • Manage Technical Implementations: Lead new client onboarding, and execute customized integration and data implementation plans. Audit all client data regularly to ensure quality of your customer accounts.
  • Serve as a Technical Expert: Write and execute SQL queries to perform in-depth data analysis, resolve data integrity issues, and fulfill client data requests.
  • Be the Client-Facing Liaison: Serve as the primary client-facing technical expert, communicating solutions clearly and professionally to both technical and non-technical stakeholders.
  • Drive Problem Resolution: Serve as a dynamic, high-level problem solver for internal and external stakeholders, navigating a variety of technologies and corporate tools to find solutions.
  • Collaborate on Solutions: Engage in deep cross-functional collaboration with Engineering and Product teams to test and implement customized technical solutions for unique client challenges.
  • Bridge Product and Clients: Act as a critical liaison to our Product and Engineering teams, translating client feedback, user requests, and bug and incident reports into detailed technical specifications and actionable tickets.
  • Ensure Quality and Adoption: Conduct rigorous QA testing for new platform features and develop clear technical documentation and user guides.
  • Own Client Success: Proactively manage client health and play a pivotal role in ensuring long-term client success, adoption, and retention
     

About You

  • Degree: Bachelor's degree (Spring 2026 or earlier).
  • Technical Aptitude: A proven, strong technical aptitude with a curiosity and willingness to master new technologies and integration processes.
  • SQL Proficiency: Demonstrable proficiency in SQL, including writing queries (e.g., multi-table JOINs, subqueries) and a fundamental understanding of relational databases. Troubleshooting experience is a significant plus.
  • Client-Facing Communication: Exceptional client-facing communication and presentation skills; ability to translate complex technical concepts for non-technical audiences and manage executive-level relationships.
  • Leadership & Drive: A natural leader with a proactive, high-energy, and ambitious drive; meticulously detail-oriented and demonstrates a strong sense of ownership and commitment, treating client challenges as your own
  • Problem-Solver Mentality: Resourceful and resilient problem-solver; hard-working, "roll-up-your-sleeves" mentality; thrive in a time-sensitive, collaborative, and fast-paced entrepreneurial environment.
  • Organization: Highly organized; able to manage and prioritize multiple complex projects and client requests simultaneously.
  • Data Fluency: Proficient in Google Sheets/Microsoft Excel and comfortable with using formulas and pivot tables for data manipulation.
  • Attitude: Confident, humble, and possess a positive, team-first attitude.


 

You’ll Exceed Expectations with

  • Formal Technical Background: A degree in Computer Science, Information Systems, Data Science, Mathematics, Engineering, or related field.
  • Scripting & Automation: Familiarity with scripting languages for automation or data analysis.
  • System Integration Knowledge: Familiarity with APIs, data transfer protocols (e.g., SFTP/FTP), and troubleshooting integration workflows.


 

Logistics

  • Start Date: Immediate or June 29, 2026
  • Duration: Looking for a minimum 2-year commitment
  • Compensation
    • Base salary: $75,000 (eligible for increase on January 15, 2027)
    • Annual performance-based bonus based on individual and company performance
  • Benefits such as vacation, holiday pay, and health insurance
  • Location:
    • New York City (Chelsea neighborhood of Manhattan)
    • Hybrid office schedule 
  • Must be authorized to work in the U.S. without sponsorship


 

Contact

To apply, submit a resume to careers@linkit.com with “Technical Account Manager” in the subject line.


 

Company Statement

LinkIt provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.