IT Help Desk Specialist
Setup and maintain employee profiles on both internal and external servers, including but not limited to:
- Emails
- Phone extensions and direct lines
- File access (server/network access)
- Terminal services
- Applications access
- Computer and phone training
Assist in technical support:
- Troubleshoot internal and external issues for existing employees, and manage connectivity issues with third-party vendors (including insurance carriers)
- Resolve and maintain workstation issues related to upgrades, software, and hardware failure
- Monitor SPAM, viruses and network attacks
- Travel between local offices to resolve issues
- Oversee updates and patches that apply to servers and switches
Qualifications:
- Major in Computer Science or related field
- Some technical expertise
- Programming knowledge and experience in PHP
- Local LAN/WAN networking understanding / experience
- Able to manage time well and prioritize tasks
- Able to travel between offices
- Able to maintain a flexible schedule
- Attention to detail
- Bilingual (Mandarin Chinese or Cantonese)
- Able to lift 50 pounds