Sales Operations Professional

SALES OPERATIONS PROFESSIONAL:

 

Looking for a quick learner willing to take on responsibilities in a fast-paces job environment

 

Kambrian is a high-growth IT value-added reseller (VAR) to business and government customers providing hardware, software, and services. We are looking for a full-time employee in Sales / Operations person who is responsive, enthusiastic, and flexible to help grow our business. This is a full-time position providing excellent learning and professional growth opportunities about sales, customer service, and IT industry.

Responsibilities:

Sales Operations: Engage with customers and vendors to grow business

Goals: help grow revenues and margins and drive process efficiency

· Customer: Respond timely to RFQ/RFP (Requests for Quotes/Proposals) in sending quotes to customers by due date and with attention to details;

· Vendors: Source products from IT manufacturers and distributors and obtain best quotes; ensure on-time drop-shipments from distributors; take training courses to learn about vendors’ IT technologies

· Project Management: drive projects from early phase (planning) until bids are awarded

· Help accounting team if issues with customer invoice or vendor’s billing

· Maintaining and grow customer base: update customer records and grow customer relationship

· Acquire new accounts

Service Technician dispatching: dispatch field technician per customer request based on location, availability, and urgency.

Goal is to help grow technical services business through increasing # of technician dispatches

· Customer Relationship: grow customer satisfaction by being responsive and responsible to dispatch and other requests via email or calls; prioritize requests based on urgency and respond quickly to urgent requests

· Managing field technicians: schedule jobs for technicians per customer job request to ensure availability; ensure technicians’ performance following work flow procedures; ensure accurate billing hours by technicians.

· Business growth: work with sales team to develop new opportunities

· Process improvement: be flexible to make improvements to processes; present ideas and make implementation as appropriate.

· College degree preferred with at least 2-5 years of work experience

· Must be flexible to take on new tasks for a fast-changing environment of a small company

· Interests in learning new IT technologies and solutions preferred; interests in learning new technologies.

· Must be organized with meticulous attention to detail; good with number and can use Microsoft Excel spreadsheet

· Must be able to prioritize tasks and identify customer issues for escalations; be creative in solve issues because every customer situation is different

· Must have excellent communications and customer skills to build trust and relationship with customers, field technicians, and other stakeholders.

· Some basic Quotewerk and Quickbook experience preferred

· Willing to work East Coast hours preferred to service East Coast customer preferred (6AM-3PM PST) or early hours if required

Salaries commensurate with work experience. Benefits include 401K and health, dental, and vision insurance plans. Annual vacation