Management Development Program
I. Function (Scope and Main Purpose of Job)
The Live! Casino & Hotel Management Team member is a recent college graduate with an interest in gaming and hospitality. This position will work in the Management Development Program (MDP) that prepares the Management Team member for a leadership position as well as aid in the team member’s professional growth and career mobility at company properties. The MDP integrates experiential and action learning with management coaching and real-life projects. The Management Team member participating in the program will develop a mindset needed to thrive in today’s fast-paced gaming and hospitality industry and propel their career forward.
II. Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
III. Specific Responsibilities and Duties
a. Knowledge of casino facility along with current and future Casino promotions and information with the ability to passionately speak to guests about the same.
b. Ensure guest receive a favorable gaming experience by being unique and spontaneous
c. Management Team Member must complete the two (2) year rotational assignment successfully to be considered for future prospects with the company.
d. Management team member must be able to complete the assigned four to six (4-6) of the programs areas to complete their rotational assignments.
e. Management team member must complete the Live! Leadership Development Curriculum within the two-year program.
f. Management team member must attend and complete the six (6) external leadership development training courses provided by Dale Carnegie.
g. Management team member must attend leadership assessment classes such as DiSC behavioral assessment and 360 assessment.
h. Management team member will attend quarterly meetings with the President, General Manager, and/or Senior Vice Presidents, attend one Executive Committee meeting a month, and attend monthly meetings with assigned MDP coordinator.
i. Must be able to complete the assigned project or a combined project from the departments assigned in their program rotation, with a written summary of the project to be submitted to the Department VP.
j. Must complete the Leadership Development Curriculum within one (1) year.
k. Other duties as assigned.
IV. Job Requirements (skills, knowledge, and abilities)
a. Performance under supervision. Freedom to work independently from supervision.
b. Second language is a plus, Asian language or Spanish.
c. Must possess good communication skills
d. Must be able to communicate in English fluently and in a professional manner
e. Ability to read and comprehend basic instructions
V. Educational Requirements
a. Bachelor's Degree: Hospitality or Business – preferred.
b. 3.0 GPA minimum.
c. Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission for the position.
VI. Mental and Physical Requirements
a. Must be able to carry a tray.
b. Must have upbeat, outgoing and positive attitude
c. High volume, 24, hour liquor and beverage service.
d. Loud, high-energy work environment.
e. Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays
f. Ability to perform assigned duties under frequent time pressure in an interruptive environment
g. Bending, stooping and squatting
h. Flexible working schedule to include weekends and holidays
i. Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
j. Ability to stand for long periods of times without sitting or leaning
k. Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
VII. Working Conditions
a. 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
b. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
c. You will work in an environment where smoking is allowed.