Associate, Operations
Position:Operations Associate
Reports To: Director Digital Operations
Industry Experience: 0 – 1 year
The position:
The Operations Associate supports the media and account teams with financial and operational processes.
Business Responsibilities:
• Become familiar with planning tool & process, client billing process, and training documentation
• Assist with monthly client budget reporting and billing for assigned clients
• Liaise between the investment teams and billing department to ensure financials are in order and clients are billed accurately
• Ensure that client accounts are in good financial standing and invoices are processed for payment with in payment terms
• Manage invoice discrepancy resolution
• Provide assistance on media billing questions from Finance
• Assist teams with troubleshooting billing issues and errors
• Other responsibilities as assigned
People Responsibilities
• Ability to work in a team environment that promotes collaboration
• Strong customer service skills
• Ability to communicate effectively at all levels
• Ability to work successfully within a team as well as independently
• Establish and maintain effective relationships interdependently as well as with those outside the team
Skills and Behaviors
• Effective time management skills with an ability to multitask and prioritize
• Detailed-oriented
• Able to produce high quality work within a fast paced, dynamic environment
• Advanced proficiency with Excel and proficiency with MS Word
• Knowledge of Mediaocean (DDS Systems), Print Pac and Ad Buyer tools preferred
• Excellent math, verbal, and written skills
• Qualifications and other relevant information:
• Bachelor’s Degree or equivalent work experience: preferred concentration in accounting or finance
At OPENMIND we feature our Pervasive Performance model to drive revenue and long-term value for our clients. Pervasive Performance is rooted in the belief that Brand and Performance are inextricably linked. Brand is more than the upper funnel. Not only does it drive awareness and consideration, but it creates demand, drives preference, and most importantly gives a reason to pay a premium and come back. Performance is more than direct response. It’s an approach driving results. It’s about driving profit, not just conversion. It’s about driving long term value and not just short-term sales.
ABOUT MINDSHARE:
At Mindshare, we believe in speed, teamwork and provocation. Mindshare USA empowers people to challenge the status quo, through what we call Provocation with Purpose. We’ll encourage you to break the rules, knock things down, rebuild them better, and push the boundaries of what’s possible. It takes a team of people who invest in other’s success, and together we make Mindshare the place where we do the best work of our career. We’re a team that is radically honest – we call this our Authenticity Quotient. We are curious and competitive – that’s our Passion Quotient. We embrace teamwork and adaptability – that’s our Emotional Quotient. We’re proud to be unmistakably #TeamMindshare.
GroupM and all of its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.