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Business Operations Specialist

 o9 Overview 

o9 is the premier AI-powered platform for driving digital transformations of integrated planning and operations capabilities. We provide highly specialized business planning and decision support software and professional services to bring some of the world’s best technologists and industry experts on the mission to create the most value generating enterprise software platform ever. 

Leading global manufacturing and retail companies such as Bridgestone, Caterpillar, Interstate Batteries, Ocean Spray, Party City, Premier Nutrition, Restoration Hardware, Tata and Wilbur-Ellis are partnering with o9 to accelerate digital transformations of their integrated planning and operations management processes with AI- powered solutions on Microsoft Azure. Whether it is driving demand, aligning demand and supply, or managing P&L, any process can be made faster and smarter with o9’s AI powered digital solutions. 

Our Integrated Demand Management (IDM) solutions are not just helping organizations forecast demand better. They are helping sense, analyze, plan and shape it to optimize sales and margin performance. Our Integrated Business Planning (IBP) solutions are helping organizations move from executive dash- boarding to a collaborative, analytic insights driven platform for alignment of cross-functional plans, initiatives and resources to changing market needs. Our Integrated Supply Management (ISM) solutions are powering digital supply chain capabilities that make complex supply chains dramatically more responsive, cost effective and reliable in meeting market needs 

Job Description

The role requires deep analytical, technical and complex problem solving skills with knowledge of optimization methods, financial computations, statistical analysis and advanced mathematical modeling techniques. It also requires exposure to data science, and associated software and programming technologies. 

This position is responsible for solution delivery, analysis and interpretation of data to assist management and leadership in rapid decision making and optimizing their supply chain to better serve their customers and shareholders. The solution delivery is through a variety of activities including process design, data analytics, solution configuration and deployment, setting up performance metrics and new policies, testing and knowledge management. 

The role would be responsible for participating in requirement and design sessions with the customer; analyzing areas of improvement opportunities; collecting and analyzing data to provide decision support information; preparing business impact case study; working with onshore and offshore teams to configure the solution and finally creating the test-cases to ensure the solution works as per the design. 

Responsibilities

The responsibilities include end to end solution design, configuration, implementation, data analytics, testing of solution and communication with internal and external stakeholders. 

Design 

●   Participate in process and business requirements sessions and document to-be business process leveraging industry best practices. 
●   Identify and collect data, such as historical sales, shipment, inventory, logistics, and other operations / supply chain data from sources like databases, excel sheets, emails and others. 

Configuration

●   Work closely with Sr. Bus Ops Specialist and Solution Architects to develop clear functional and technical design and document data requirements and build complex datasets. 
●   Configure the o9 solution as per the design to solve deep operations / supply chain problems and institute rigorous performance monitoring systems. 

Data Analytics

●   Use mathematical models, predictive methods, statistical techniques, optimization algorithms and simulations to analyze, manipulate and interpret large enterprise data and provide business insights and data visualization to the client management. 
●   Be proficient in statistical and optimization tools and programming languages to conduct data integration through extraction, transformation and loading (ETL) and create models to generate time series forecasts and operational plans 

Testing 

●   Work with internal research and development teams to resolve solution gaps and deploy fixes in the customer environment. 
●   Create and execute workflow and data analytics test-cases and document issues and track progress at resolving issues. 

Communication

●   Work with cross-functional teams, and IT and business stakeholders, to ensure successful planning and execution of project. 
●   Plan, develop and deliver Super User and End User training, for a global user base. 

Required Skills

Technology

●   Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar is required 
●   Knowledge of spreadsheets and software (Microsoft Excel, Google Sheets), document processing (Microsoft Word, Google Docs), presentation (Microsoft PowerPoint) is required 
●   Knowledge and training in databases (SQL Server, MySQL) and skills one or more languages like SQL, MDX, T-SQL or similar is optional but preferred 

Aptitude

●   Strong analytical techniques, data mining knowledge and proficiency in handling and processing large amounts of data is needed 
●   Ability to identify key insights and critical thinking to prioritize and focus on the highest value opportunities or the biggest risks is key 
●   Coursework and strong background in mathematics and statistics is key 

Communication & Soft Skills

●   Strong verbal, written, presentation and demonstration / training skills are necessary 
●   Ability to communicate mathematical, technical or software usage concepts to audiences with limited prior mathematics, technical or software background is key 
●   Ability to work in teams, distributed across locations and time zones and at executive and junior levels in a corporate hierarchy is key 

 Requirements:

 *To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.* 


  • 1-2 years experience as a Business Analyst, Data Analyst (I or II), Business Consultant, Business Specialist or related field in analytics or consulting, which can be gained during academic studies as part of an internship program. 

  • Masters Degree in Operations Research, Industrial Engineering, Engineering Management, Business Analytics or related fields with a concentration in operations or analytics 

  • 1-2 years experience in SQL, which can be gained during academic studies as part of an internship program. 
  • 1-2 years experience presenting on complex topic in a clear, concise and easily understood manner, which can be gained during academic studies as part of an internship program. 
 

Location

Dallas, TX, USA 

Travel

Travel: 30-80% minimum 

Position Type 

Full Time 

o9 is an equal opportunity employer and seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.