Summer Internship- Annuity Inbound Payment Intern

Internship, Annuity Inbound Payment Intern  - National Life Group - USA

 

WHAT DOES THIS TEAM DO?

Teammates of the Inbound Payment Center play a crucial role in servicing and maintaining the integrity of policies for our Policy Owners. They use a variety of systems to process client premium payments and refunds. Using several computer programs, Representatives update banking information, apply payments or refunds to policies, and make requested changes to service a client’s premium payments. This department requires strong communicators (via phone, email, and paper mailings) and accurate typists especially on 10-key numeric typing. 

SKILLS REQUIRED

A learning mindset with an opportunity to demonstrate your strong analytical and organizational skills, attention to detail, team orientation, ability to handle multiple tasks, quick learner, communication skills, integrity, confidentiality, and a high degree of professionalism. Successful team members demonstrate a strong work ethic with the ability to work independently and with a team in a fast-paced environment with a high degree of accuracy.

DESCRIPTION OF ASSIGNMENT

The intern will have the opportunity to interact with various departments and levels of management throughout National Life. The interactions will provide a foundational understanding of our organization and the opportunity to discover the journey of our policies from inception. Further, they will be involved in a project within our complex digital environment which will focus on the reduction of manual touch points of the payment process within the Payment Team. Additionally, the Intern candidate will be given a group project to work on throughout the summer.

TYPICAL JOB ASSIGNMENTS

Time will be spent meeting with all departments to grasp an understanding of their role within the organization. You will also understand how each department impacts our internal and external customers.

Develop a thorough understanding of the flow of money to our company all the way to the policy. Understand the various options, volumes, and manual vs. automatic application of payments.

You will focus on the high volume of manually applied funds that require human touch. To better serve our customers, you will focus on process efficiency and improvement to reduce manual intervention.