IT Help Desk
Responsibilities
- Configure, install, and support laptops, displays, printers, and other peripherals
- Upgrade laptops and migrate user data
- Respond promptly to IT issues and requests, from onsite and remote employees
- Perform diagnostics, analysis, and repairs of IT systems as needed
- Assist with managing user accounts across multiple cloud applications
- Configure company devices for secure operation, including the installation of security software, software updates, and other configurations as required
- Diagnose hardware and software failures, communicates the remediation plans to users, document solution, and provide status updates
- Create end-user help desk documentation and instructions as needed
- Assist with troubleshooting and maintenance of corporate network hardware
- Assist with audio/video conferencing for company-wide meetings
- Follow existing policies and procedures when assisting clients, to ensure proper handling of requests, making suggestions for improvement when appropriate
- Provide excellent customer service at all times