Client Operations Manager
As a critical member of the Radix Health team, the Client Operations Manager will work closely with our health system and medical group clients during their patient access journey, implementing our solutions and establishing the foundation of long term partnerships. The right candidate will have experience consulting with clients, understanding their needs, and designing creative solutions amid limited internal and external resources. The Client Operations Manager should be able to influence without authority, guide clients toward industry best practices, mentor and manage direct reports, operate independently in ambiguous situations, and thrive in a fast-paced, diverse environment where workload is often globally distributed.
Why You Should Join Us
- At Radix, you can make a direct impact on access to care, working with medical groups that provide care for millions of patients annually.
- You will work on challenging problems with lots of room for growth.
- You will join a team of people who love what they do, work hard, are intellectually curious, and treat each other with respect.
Responsibilities
- Serve as an external consultant/trusted advisor to identify initial opportunities, including design recommendations, to maximize our contribution to patient access and client success
- Lead complex, high visibility enterprise and large-group client implementations
- Create clear visibility into ongoing implementations with current status, dependencies, risks, and timing expectations
- Engage with key internal teams (specifically solution consultants, product, and engineering) in order to identify, develop and support successful implementation plans
- Have a key voice in developing better processes, tools and models that generate successful outcomes within the team and improve operational efficiency
Qualifications
- Bachelor of Arts or Science degree required
- 3+ years of management consulting, HIT implementation, or operations experience; management of projects with significant cross functional interdependencies is a plus
- Experience coordinating with third/external parties on both definition of business problems and development of the associated solutions
- Strong organizational skills and attention to detail. Ability to keep track of numerous detail-intensive tasks and ensure their completion and accuracy
- Highly articulate; makes written and verbal arguments in a compelling manner
- Has experience influencing internal and external stakeholders in order to drive success
- Willing to travel (approximately 50%)
Perks
- Unlimited vacation
- Competitive salary and benefits including medical insurance, 401k with 8% matching, and stock options.
About Radix Health
Radix Health is a technology company that believes that patient experience starts with patient access. Our data-driven solutions align provider supply with patient demand, maximizing existing capacity and reducing delays in care. We help leading medical groups to optimize every step of a patient’s appointment journey - from alerting patients to needed care, helping them find the right provider, scheduling an appointment across multiple channels, and engaging with patients until the day of their visit. We take the busy work out of getting patients in the door so you can focus on the hard work of keeping them healthy. To learn more, please visit www.radixhealth.com