Web Chat Agent
Dealer Chat Support:
• Provide assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Be a goodwill ambassador for General Motors by courteous treatment of all customers
MUST HAVE:
• Strong reading comprehension and written communication skills. Writing skills are an absolute must.
• 6 months to 1 year - Customer service experience - like people who have worked in places like Nordstrom, or anywhere that has a higher end customer base where customer service is critical.
• Bachelor’s degree (MUST BE COMPLETED)
NICE TO HAVE:
• They really like candidates with a journalism or English degree, or PR. They are the best at taking thoughts and putting them into words.
• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail