Case Manager Level 3

St. Vincent de Paul Society of San Francisco

Division Navigation Center

 

JOB TITLE:                     Case Manager – Level III

SCHEDULE:                     Monday – Friday, with occasional evenings 

CLASSIFICATION:        Full-time, mandatory union membership, non-exempt

LOCATION:                      Division Street, San Francisco

SUPERVISOR:                 Program Manager

BENEFITS:  Benefits/medical (Kaiser), voluntary dental and vision

 

SUMMARY:

The Division Navigation Center is expected to be open three years. This position provides a full range of direct case management to clients. This position evaluates client needs and develops a service plan to approximately 25 - 30 active clients. 

 

RESPONSIBILITIES:

       

•         Provide direct client services: individual counseling, case management, advocacy and accompaniment.

•         Conduct new client screenings: review applications and interview new clients.

•         Client information must be entered in database within 48 hours.

•         Create a service plan for each client with key issues prioritized. 

•         Partner with service providers to meet each client’s service plan goals by coordinating care.

•         Assist clients in maintaining stability by offering support and linkage to services.

•         Problem solve with the client to determine how best to assist the client.

•         Observe clients passively to determine issues that need intervention.  

•         Facilitate meetings and support groups as needed.

•         Develop client exit survey and case summary to support outcomes and program analysis.

•         Maintain electronic client records, individual case files, daily log and service statistics in an accurate and timely manner.

•         Participate in regular staff meetings including case management meetings and program development.

•         Participate in on-going staff development and training.

•         Perform other appropriate duties as assigned.

 

QUALIFICATIONS:

•     BA degree in social services, psychology or other related field. Equivalent work experience acceptable in lieu of degree.

•     Two years’ experience providing services to chronically homeless preferred. Relevant comparable experience will be considered.

•     Above average proficiency to read, write and speak English.

    •   Demonstrated skills in counseling, case management and client advocacy.

    •   Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing and OARS.

    •   Strong interpersonal, verbal and written communication skills.

    •   Understanding of homeless issues, especially in context to race, class, gender, and sexual identity.

•     Understanding of Housing First Approach to care for homeless population. Understanding of coordinated entry system.

•     Knowledge, experience, and comfort working with a diverse community, including LGBTQQ, youth, immigrant, low income communities, and communities of color.

•     Proficient in using MS Office including Word, Outlook and Excel.

    •   Working knowledge of community resources. Must be familiar with SF homeless shelter systems and services.

•     Demonstrated commitment to open, direct, and non-violent communication.

•     Ability to de-escalate crisis situations and make decisions under pressure.

•     Average reporting skills including data entry, Excel and Word processing.

    •   Strong initiative and ability to work both independently and cooperatively with staff.

    •   Ability to maintain professional boundaries with clients, volunteers and staff.

    •   Commitment to the mission of St. Vincent de Paul Society of San Francisco.

    

The St. Vincent de Paul Society of San Francisco is an Affirmative Action/Equal Opportunity Employer.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and/or conviction records.