IT Specialist - Delano, CA
We are looking for an experienced and professional Administrative Assistant to join our fast-paced and growing IT department. Our ideal candidate will be energetic, flexible, have experience with problem-solving and have the ability to meet urgent deadlines while maintaining accuracy. This is a professional office atmosphere where teamwork is a must.
Here's what you'll do:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage incoming calls from our 800#, and be first line support to our users. Depending on complexity of the issue, resolve or divert a ticket to a second line of support located in other Wonderful sites.
- Manage incoming chat sessions from our Customer Portal, and be first line of support to our users. Depending on complexity of the issue, resolve or divert a ticket to a second line of support located in other Wonderful sites.
- Manage Ticketing Software (Cherwell experience a plus) queues for incoming tickets generated from email or our Customer Portal. Resolve those tickets categorized as Tier 1, divert Tickets to a second line of support, or alert Tier 3 / Management if a trend is detected or a critical system is down.
- Be able to promote and educate our users on best Information Security practices to maintain our network secure from internal and external threats.
- Install and troubleshoot software - antivirus, firewall, Anti-Spyware, Office365 Apps, etc...
- Information System Hardware troubleshooting.
- Operating Systems Reloads, Computer Imaging.
- Install and configure software based on the information systems policies and procedures.
- Assist with Network Administration including: New user setup and removal, active directory moves, adds & changes, windows general troubleshooting.
- Printer Support -- Driver installs, remote troubleshooting, printer queue management.
- iPhone / Android User support (MFA, Password management, setups)
- Backup for General Telephones including:
- Telephone/Voice Mail new user setup & training.
- Telephone/Voice Mail general troubleshooting.
- Possess a high sense of urgency and take ownership of issues
- Ability to document processes and procedures
- Communicate regularly and effectively with employees and visitors
- Coordinate and work with IT vendors and suppliers
- Knowledge of basic computer troubleshooting
- Knowledge of both Windows and Mac OS
- Strong ability to diagnose, troubleshoot and resolve or escalate tickets utilizing provided knowledge base, other internal documentation, and accumulated industry knowledge.
- Aggressive problem solver with proactive thinking skills
- Customer service skills
- Strong work ethic; reliable & punctual
- Organizational and task management skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Attention to detail
WORK SCHEDULE:
- Flexible schedule (Longer shifts during peak production may be required).
- 40+ hour a week shift
Here's what you'll bring to the table:
EDUCATION & EXPERIENCE:
- High school diploma with a minimum of two years of relevant experience or Associate degree;
- Proficiency in PC applications such as Word, Excel and PowerPoint;
- Ability to manage multiple competing priorities;
- Strong interpersonal skills;
- Highly organized;
- Able to work with employ Experience with MS-Office products (Outlook, Word, Excel, PowerPoint, etc.)
- Basic understanding of network infrastructure, Windows server environments and other mainstream IT concepts
- Some experience coordinating, monitoring, and evaluating projects and activities is a plus
- Previous experience working for a managed IT services provider is a plus
- Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
- Must be able to be sensitive to cultural and bilingual issues.
Perks
Here's what we'll bring to the table:
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental, and 401k with match eligibility.
- Subsidized gym membership.
- Wonderful Giving (wonderfulgiving.com) -- allowing you to donate company money to a cause of your choice.
- Work-Life integration.
Headquartered in Los Angeles, The Wonderful Company is a privately held $4.6 billion global company dedicated to harvesting health and happiness around the world through its iconic consumer brands. The company's 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, almonds, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company's market share: Wonderful Pistachios® is America's No. 1 tree nut brand and America's fastest-growing snack; Wonderful® Halos® is the No. 1 mandarin orange in America; POM Wonderful® is the No. 1 100% pomegranate brand in America; FIJI® Water is America's No. 1 premium imported bottled water brand; JUSTIN® Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora® is the world's leading floral delivery service.
The Wonderful Company's connection to consumers has health at its heart and giving back in its DNA. The company has a longstanding commitment to corporate social responsibility, including more than $400 million invested in environmental technologies and sustainability research, $50 million in charitable giving and education initiatives every year, $100 million toward the construction of two charter school campuses in California's Central Valley, and innovative health and wellness programs, including two free primary care clinics for employees and their dependents.