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Health Informatics Associate, Private Sector


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:
CHAI’s global malaria program provides direct technical and operational support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term.
CHAI is seeking a highly motivated individual to work as a Health Information Associate to identify digital solutions that could be deployed in private retail outlets for improved malaria case management and to support market shaping for digital solutions across countries. S/he will work with CHAI’s health information and commodity access teams, country teams, and government partners to explore and assess cost-effective solutions that could make a transformative impact on how malaria patients are managed, especially in the private retail sector. These solutions may include but are not limited to tools related to reporting, stock management, workflow, procurement, quality control or other tools that could contribute to reducing the malaria burden. The Associate will develop an approach to introduce and strengthen the effective use of these digital solutions in the private sector where appropriate, and lead efforts to operationalize this strategy across countries.
A successful candidate will need to work with partners including academic institutions, technology organizations, startups, established diagnostic, pharmaceutical, and hardware suppliers, and members of CHAI’s country and regional teams and its government partners and will therefore need to possess strong communication, organizational, and management skills as well as be able to work independently to drive implementation and have deep personal commitment to producing results.


Case Management Scoping (35%)
  • Lead the scoping of digital health solutions to improve usage of malaria diagnostics and treatment for case management, particularly in the private sector. This includes conducting and maintaining a landscape analysis of existing solutions, information flows, infrastructure, stakeholders, and projects in select countries. 
  • Cultivate and establish relationships with technology organizations, private sector partners, academic institutions, and suppliers working on technology, data, and/or surveillance work, to inform CHAI malaria activities in private sector and collaborate with to achieve program objectives.
  • Develop a pragmatic strategy and operational plan to address gaps in private sector case management through digital solutions where appropriate.
  • Explore areas and geographies where new digital solutions can be deployed to support case management in private sector. Support the development of proposals and funding requests as needed.
Market Shaping (30%)
  • Understand policies and mechanisms for procurement of hardware and other equipment and services for digital solutions across countries and organizations
  • Identify opportunities for price reductions and other efficiencies in procurement across countries
  • Work with CHAI’s global markets team to negotiate pricing and supply terms with suppliers
  • Work with CHAI’s country and regional teams to secure buy-in from governments and implementing partners to utilize negotiated pricing and supply terms
Community of Practice (20%)
  • Establish and lead a global community of practice, comprised of organizations who design, develop, or implement technology solutions for the private retail sector. Identify and engage key organizations to participate as active community members.
  • Establish an initial governance framework, set of guiding principles, and meeting cadence in consultation with prospective members. Establish virtual platforms for collaboration and information sharing, for community members to communicate, track and manage technology workstreams, and share knowledge and other work outputs.
  • Plan, coordinate, and run in-person convenings as needed to accomplish key objectives.
Technology Project Management and Implementation (15%)
  • Work with malaria control programs, CHAI technical teams, CHAI regional and country teams, and private retailers to understand and document requirements for digital solutions to address case management gaps
  • Select, liaise with, and manage sub-contractors (software developers) to build and configure applications according to the defined requirements and timelines. Test developer outputs and provide regular feedback on bugs and functionally to ensure solutions are being developed according to specifications
  • Manage ongoing tracking and prioritization of software development activities. Proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans.
  • Develop training materials and help train global, country and program staff in the use of digital solutions, including the system to be used, devices, and any other end-user challenges
  • Additional responsibilities as requested by supervisor


  • Bachelor or Master's degree in relevant field (disease information system, epidemiology, computer science) with 3+ years of working experience in a demanding, results-oriented environment as a business analyst, research associate, technical project manager, or in a similar role to deliver business requirements for technology initiatives or to conduct programmatic evaluation of technology initiatives 
  • Experience with implementing emerging web and mobile technologies for data collection, workflow management, and/or data visualization and analysis
  • Experience working and communicating with government officials and multilateral organizations, particularly in communicating technical concepts to non-technical users
  • Experience in using data to identify areas for improvement for technology initiatives
  • Proven experience in implementing technology-based solutions with users including field-testing and user training, preferably for disease surveillance and in resource-limited countries.
  • Ability to create compelling, logical presentations and reports, using MS PowerPoint and MS Word;
  • Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
  • Ability to communicate effectively with people of varied professional and cultural backgrounds
  • Ability to think strategically and anticipate future consequences and trends
  • Comfort and flexibility to work independently with a diverse set of counterparts.
  • Ability to work independently in remote and unstructured settings and to adapt to new environments and challenges.
  • Will be able to travel frequently (~60% time) and extensively across sub-Saharan Africa, and to other trans-continental meetings.
  • Experience in server set up and hardware management

  • Experience as a technical product manager or in a similar role designing or delivering technology solutions
  • Knowledge of malaria or other global infectious diseases; and understanding of disease surveillance (including surveillance platforms) with knowledge of global health issues;
  • Experience living or working in resource-limited countries;
  • Fluency in French