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Help Desk Technician

Job Title: Help Desk Technician (L2)
Location: St Paul, MN 55101 Locals only
Duration: 6-12 months
Exp:10+ years
Max Rate: $35/hr OR 30 ON W2 

 (Candidate needs to have own laptops for remote onboarding during COVID situation, Needs to be onsite as COVID situation will over).

Job Description:
The Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support.
Physical Requirements:
•            Ability to sit for up to 80% of time
•            Ability to lift up to 60 pounds required
•            Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Duties/Responsibilities:
•            Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems
•            Identify, research and resolves technical problems
•            Document, track and monitor problems to ensure timely resolution
•            Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
•            Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
•            Correct application issues, solve network and security problems and identify common PC software and hardware problems
•            Provide hardware support of PCs and Laptops, such as installing drivers or upgrading hardware
•            Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
•            Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics
•            Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
•            Perform other duties as assigned by management
•            High school diploma or GED required
•            Associate degree is preferred
•            Excellent organizational, written, and verbal communication skills
•            Computer literate and familiar with help desk procedures
•            Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
•            Ability to install and deploy Windows based computers
•            Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
•            Knowledge of Internet Explorer software usage and configuration