Help Desk Technician
Job Title: Help Desk Technician (L2)
Location: St Paul, MN 55101 Locals only
Duration: 6-12 months
Exp:10+ years
Max Rate: $35/hr OR 30 ON W2
(Candidate needs to have own laptops for remote onboarding during COVID situation, Needs to be onsite as COVID situation will over).
Job Description:
The Help Desk Technician II is responsible for responding to telephone calls, email and personnel requests for technical support.
Physical Requirements:
• Ability to sit for up to 80% of time
• Ability to lift up to 60 pounds required
• Frequent use of computer, telephone, and office equipment (copier, fax, scanner)
Job Duties/Responsibilities:
• Promote a high level of customer satisfaction through proper telephone, email, and chat solution techniques, and respond with the appropriate amount of urgency to user problems
• Identify, research and resolves technical problems
• Document, track and monitor problems to ensure timely resolution
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Correct application issues, solve network and security problems and identify common PC software and hardware problems
• Provide hardware support of PCs and Laptops, such as installing drivers or upgrading hardware
• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals
• Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Perform other duties as assigned by management
Education/Requirements:
• High school diploma or GED required
• Associate degree is preferred
• Excellent organizational, written, and verbal communication skills
• Computer literate and familiar with help desk procedures
• Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software
• Ability to install and deploy Windows based computers
• Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint
• Knowledge of Internet Explorer software usage and configuration