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Business Operations Analyst Intern

Piano Overview
Piano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, Oslo, New York, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including NBC Universal, The Wall Street Journal, Gannett, Hearst, Condé Nast, Techcrunch, The Economist, and Bloomberg. Our software enables these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.

Over the course of an 8-week summer internship in Philadelphia, the Business Operations Analyst will support a broad range of analytical and operational initiatives.

  • Interview team members across teams to identify the responsibilities and workflows associated with each functional role
  • Collaborate with managerial stakeholders to identify functional Key Performance Indicators (KPIs)
  • Draft communications and coordinate functional performance tracking at the team and individual employee levels
  • Support analysis and reporting on tracked functional results, determining benchmarks for functional KPIs
  • Assist with analysis, management, and communication of systemic changes across the company
  • Manage the annual performance review process for current staff
  • Perform other duties as requested

  • Demonstrated progress towards a BA/BS degree
  • Interpersonal skills, presence, and discretion
  • Analytical skill, problem solving acumen, and ability to navigate ambiguity
  • Discipline in completing tasks and commitment to producing quality results
  • Enthusiasm and positivity as a team player
  • Knowledge of productivity tools: Microsoft Office and G Suite
  • Experience with project management (a plus)