Associate Engagement Specialist (Chicago)
This role is a great entry level position for any recent or soon to be college graduate. Eze offers an immersive and interactive training program to provide you the necessary skills and tools for your career at Eze!! Please note the role is salaried and offers world class benefits.
The Associate Engagement Specialist’s main focus is the execution of tasks and small projects related to FIX trading solutions between Buy-Side and Sell-Side clients. This person will work closely with internal team members and external parties to ensure that their tasks and projects are delivered on time. They will help develop and apply best practices to team procedures with an eye on constantly improving overall efficiency of the work.
We are looking for an organized individual that can coordinate with a variety of teams, effectively communicate with various stakeholders (clients, internal teams, other external partners), and drive software solutions to completion. In this role, knowledge of trading tools, the financial industry, technical troubleshooting, and project management will be gained.
Job Functions:
- Implement and configure Eze Software’s product suite with a focus on Trading modules
- Manage multiple small projects and tasks related to medium to large scale projects
- Respond to change requests initiated by clients and internal teams within defined SLA
- Maintain current status updates for projects
- Focus on learning trading workflows, asset classes and market intricacies.
- Daily communication with both buy side and sell side clients
- Help refine implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various project
Qualifications:
- Bachelor’s Degree from a competitive undergraduate university
- 0-2+ years of professional experience in either a financial services or technology support role preferred.
- Experience with or a desire to learn the FIX protocol (Financial Information Exchange) and/or electronic trading
- Exceptional written and verbal communication skills required
- Strong organization, time management and prioritization skills
- Ability to navigate relational databases, Windows server environments and experience learning new technical tools
- Must be able to effectively manage expectations on deliverables to Engagement Manager
- Ability to understand key inter dependencies and impact of work
Who We Are:
We are a trusted and proven partner to the investment community. We complement our award winning investment workflow technology with expert global customer service. We pride ourselves on fully understanding each client’s unique needs and advising them on best practices and processes to maximize their operational and investment alpha. Our team is made up of more than 1,000 global employees in 11 locations worldwide. We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford, and Sydney.
Our Culture:
We are a highly dedicated team of innovators and experts who love to collaborate on the cutting edge. We service our clients’ unique and growing needs with highly configurable, expansive, and integrated products for the entire investment process and community and we are never satisfied until our customers are delighted. We celebrate this passion and commitment by fostering a culture that promotes innovation, growth, communication and achievement from the bottom up. We nurture the entrepreneurial spirit and welcome productive debated. We encourage open communications and upward feedback, we learn quickly from our mistakes, challenge the status quo – all while remaining accountable to our colleagues and clients. We also understand work is a big part of life, so having fun and celebrating hard work is core within our culture.
Eze Software Group is an equal opportunity employer.