Engineer, Supply Quality
As a Supplier Quality Engineer you will be part of a fast moving team of engineering professionals who solve supply chain problems for customized parts. In this role your primary responsibilities will be:
Engineering Case Management (70%)
- Problem solve and follow-up on troubled orders to improve supplier relationships and quality.
- Apply engineering knowledge on manufacturing design and production to ensure jobs are delivered on time.
- Understand supplier capabilities and execute supplier oversight activities, which may include phone assessments, surveys, quality reviews, and supplier corrective actions.
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
- Provide excellent customer service by keeping customers updated on resolution of troubled orders.
Process and Quality Improvement (20%)
- Document all case activity in central database.
- Monitor the integrity of supplier quality metrics.
Teamwork, Collaboration, and Safety (10%)
- Interface with Design Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
- Effectively communicate with all key stakeholders, to include suppliers, customers, and leadership.
- Participate and provide input on initiatives to simplify and automate complex processes.
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures.
Qualifications and Experience
- Bachelor of Science Degree in Manufacturing Engineering or a Technical related field is preferred.
- A minimum of 2 years of related experience, preferably in manufacturing or operations
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements mechanical and electrical inspection methods.
- Capable of performing root cause analysis and identifying solutions to complex problems.
- A self-starter, who work independently, and can drive actions to completion.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and to the side.