Safety Support Engineer
Amazon Robotics designs, manufactures and implements cutting edge technologies within fulfillment centers at the heart of Amazon’s core business. We are seeking exceptional and self-motivated individuals to support the Amazon Robotics system - ensuring optimal safety performance of critical global operations.
In this role, you will diagnose high-impact issues affecting the safety of Amazon’s operations and personnel, utilizing advanced trouble-shooting tools and procedures. Successful candidates will possess a blend of strong safety knowledge, trouble-shooting capabilities and customer-facing skills, along with a passion for cutting edge technology.
Job Responsibilities
· Leverage Support processes, systems and tools to resolve safety related technical problems
· Track issues through resolution phase, engaging technical subject matter experts and Safety Manager, as needed.
· Manage, prioritize, and respond to cases within defined SLA’s
· Provide technical guidance to Fulfillment Center (FC) Operations, Safety and Maintenance teams to troubleshoot operational challenges.
· Provide prompt, efficient, detailed, customer-oriented service to our internal Amazon Customer
· Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
· Work with Engineering (SW/HW), Global Support (HSE/ARTS) and Amazon EHS teams to understand safety issues and solution options. Provide Safety Manager with the information required for decisionmaking.
· Compile data to facilitate analysis by the Safety team
· Attend internal AR meetings, including Design Reviews, Solutions layouts, and Risk Assessments, as required by Safety Manager.
Basic Qualifications
· Bachelor’s degree in Engineering, Safety or a related science based field
· 2+ years’ experience applying safety principles and addressing safety issues in a manufacturing, warehouse or other operations focused environment
· Technical problem-solving and analytical skills
· Excellent written and oral communications skills with the ability to communicate effectively with both technical and non-technical stakeholders
· Knowledge and/or working experience with OSHA regulations, EU safety standards and standard industry safe work practices
· Ability to be on-call on a limited basis, including weekends and/or evenings
Preferred Qualifications
· Experience working with escalations requiring rapid response
· Understanding of product safety concepts and techniques
· Proven ability to troubleshoot and identify the root cause of issues
· Proven ability to manage time allocated to specific tasks and escalations
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation