Senior Program Manager - Coordinated Entry

Overview:

Responsibilities:

• Monitors project compliance, continuous quality improvement, data collection, and performance outcomes for the Boston Coordinated Entry System or other priority initiatives, as needed.
• Drafts centralized policies and procedures for coordinated entry and other priority initiatives, as needed, using stakeholder input to ensure fidelity to system goals and compliance with HUD requirements.
• Oversees use of the Pathways Assessment and other assessments, as needed. Ensures quality and consistency in the assessment process at all Boston assessing sites. Trains staff on how to complete the assessments, manage referrals, and receive referrals. Provides direct technical assistance, as needed, to support fidelity to assessment tools. Monitors assessing sites to ensure compliance with existing policies and procedures.
• Oversees referrals to all housing resources accessed through the Coordinated Entry System. This includes activities such as monitoring timeliness, utilization, and outcomes, and co-hosting case conferencing between shelter/outreach staff and housing program staff to problem-solve assessment and referral issues.
• Identifies, investigates and resolves technology roadblocks; manages the development of technology-based tools and enhancements to improve the referral process.
• Under the general supervision of the Advisor for Strategic Initiatives and Partnerships to End Homelessness, manage and monitor Coordinated Entry System projects and other projects, as needed, through active contract management/outcomes-based contract management practices. Provide administrative and programmatic oversight of contracts, guide procurement, collect data, monitor spending, track performance and outcomes, and pursue continuous quality improvement.
• Collects data and monitors data quality in the Homeless Management Information System (HMIS) and for the Coordinated Access System and other initiatives, as needed, for the purposes of measuring HUD reporting, program performance monitoring, and system performance monitoring. Develops data collection and reporting mechanisms, as needed, to support active contract management/performance-based contract management of projects. Complete the HUD required Annual Performance Report (APR) for SSO-CES funding and other programs as needed.
• Supports the work of the Coordinated Entry Steering Committee and other leadership bodies, as needed, to ensure stakeholder input is incorporated into policy and implementation decisions; prepare periodic reports and updates to track progress of strategic goals and system performance.
• Understands other city department roles, identifies cross-functional support, and engages necessary departments to accomplish work.
• Performs related work as required.

Minimum Entrance Qualifications:

• Minimum of four (4) years of experience in policy development; program evaluation and design; stakeholder management, or related professional experience is required, including two (2) years in a project or program management capacity. Additional experience preferred.
• A bachelor’s degree in Policy, Public Administration, Public Health, Business or Social Welfare/Work may be substituted for two (2) years of the required experience.
• Demonstrated ability to successfully implement and operate projects that rely upon multiple stakeholders from the nonprofit, government, and private sectors.
• Demonstrated ability to produce effective policies and procedures, training materials, and presentations.
• Excellent negotiation, communication, organizational, and interpersonal skills.
• Knowledge of public systems of care and resources for homeless populations in Boston and Massachusetts, including knowledge of HUD regulations and the Continuum of Care program.
• Working knowledge of administrative procedures including program requisitions, contract management and budget oversight.
• Strong knowledge of Microsoft Office, Google, Salesforce and HUD reporting systems, such as HMIS and e-snaps preferred.
• Ability to speak and write languages other than English preferred.
• Willingness to work evenings, as well as weekends, throughout the city.
• Ability to exercise good judgment and focus on detail, as required by the job.