Benefit Resolution Analyst
The CalSTRS Service Retirement Division is seeking a motivated team player with strong initiative and time management skills to join the Benefit Resolution, Appeals & Legislation Team as a Benefit Resolution Analyst.
The Service Retirement Division is the largest benefit program within CalSTRS and is responsible for the timely and accurate delivery of benefits to retired California educators. The Benefit Resolution, Appeals & Legislation Team receives, analyzes, and resolves escalated member inquiries; communicates with members both verbally and in writing; conducts the internal appeal process and implements outcomes for the Service Retirement Division; assists with the external appeal process; proposes, analyzes and implements legislation that impacts the Service Retirement Division; facilitates requests for Legal Opinions.
Under the general direction of the Pension Program Manager I, the Benefit Resolution Analyst will:
- Exercise a high degree of initiative, independence and good judgment in the course of interpreting and applying current law or changes in policies, procedures and administrative directives.
- Independently perform the most complex analytical tasks, including responding to internal and external customers, ensuring responses are correct, consistent, complete concise and compassionate; processing and quality checking reissued payments; and the analysis and preparation of Decision Letters for review and signature by SR Leadership.
Does this opportunity seem right for you? If so, apply now!
Please note that this is a 12-month limited-term position that may be extended up to 24 months or become permanent.