Growth & Operations Associate
Why Charlie Health?
Adolescents and young adults across the country need our help. The sad reality is that a mental health crisis has taken ahold of our most vulnerable population—leading to record levels of depression, anxiety, addiction, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our children are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to teens and young adults—particularly those in rural populations. We’re building the world’s first infinitely scalable, virtual-first mental health practice. Our initial offering is a virtual intensive outpatient program (vIOP), which connects like-minded virtual groups with therapists that specialize in their specific mental health needs.
Our goal is to help children and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every teen and young adult—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
The Growth & Operations Associate is a key, cross-functional position that will have the opportunity to influence and impact multiple departments at Charlie Health. As a member of the Business Operations team, the Growth & Operations Associate will be responsible for working with different department leaders to introduce technology and process that drives internal efficiency. Further, the Growth & Operations Associate will be responsible for supporting new market launches-- including market research, market staffing, KPI monitoring, and outcomes tracking. We fully expect that this individual will be low-ego, eager to join a fast-paced company, hungry to learn, and able to work independently. The Growth & Operations Associate will be given an exceptional level of autonomy and responsibility, but it is expected that this individual will "think like an owner" and commit themselves to Charlie Health's success.
At Charlie Health, our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
- Provide support to leadership across business development, operations, and clinical teams
- Take ownership of key initiatives on a project-basis and then hand-off the project to a more appropriate internal owner
- Streamline processes and create and/or improve existing process documentation
- Source, negotiate, purchase, and launch new software products that make Charlie Health more efficient
- Identify new ways to improve workflow and communication across teams
- Develop presentations for payor and provider meetings, as well as community outreach events
- Bachelor’s Degree, 3.3 GPA or above
- 1-4 years of relevant work experience
- Passion for healthcare services
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Zoom and Gsuite proficiency
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Meticulous attention to detail
Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.
First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.
We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.