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Product Operations Analyst

About Fly Louie
Fly Louie is an early stage start-up with enthusiastic investors and rapid market adoption looking for a smart, entrepreneurial, and driven individual to help grow the business.

Fly Louie was started in 2018 with the goal of matching idle private aircraft with destinations in need of more air service. In 2019, we established the Fly Louie Alliance, a network of private plane operators, in 2019. Operators experience scale benefits while maintaining their independence. Benefits include cost savings, new revenue opportunities, and other features normally restricted to the larger private aviation players.

We care deeply about customer service, operational safety and reliability, and building meaningful relationships with our operator partners.

Responsibilities
Fly Louie is looking for a 2020 or 2021 college graduate to join us full-time, working closely with senior management on projects relating to customer experience and operations. As employee #8, you’ll wear many hats and grow with Fly Louie, helping to shape our strategy, product, and company culture. You’ll own a diverse portfolio of responsibilities and have the opportunity to see your ideas go from the whiteboard to implementation rapidly.  

Key responsibilities include:
  • Take an active role in the day-to-day operations of our full suite of products including Fuel, Crew Travel, and Wholesale Quoting 
  • Identify opportunities to further improve our program offerings and provide best in class support to our Alliance members
  • Build out Fly Louie’s marketing operations, identifying new tools and maximizing the scalability of our systems
  • Report on, track and analyze product performance and revenue
  • Serve as an important point of contact for Alliance members, responding to inbound inquiries and also taking an active role in onboarding them to products, guiding them on product benefits, and providing customer service support
  • Work closely with the Senior Manager of Strategy and Operations to support the roll-out of new opportunities offered to the alliance
  • Special projects

Reporting to: Senior Manager of Strategy and Operations

This Role Is For You If:
  1. You are extraordinary at getting things done, even with lots going on
  2. You're the kind of person who is able to jump between things without being fazed
  3. You love working as part of a team, but you can also own things independently
  4. You are excited by the idea that together we can turn Fly Louie into a very successful company, and want to be a part of that growth, even if it means some ups and downs along the way.

Qualifications
  • Education level of Bachelor's Degree or higher
  • Excellent people skills; able to build and maintain strong rapport & trust with diverse counterparts
  • Experience in MS Excel and some of its advanced capabilities
  • Detail-oriented with strong project management skills
  • Desire to work at an early-stage company: scrappy, comfortable with ambiguity, excited to grow with the company and help shape to the company’s strategy & culture
  • Able to work full-time from New York City

Benefits
  • Competitive compensation
  • Full suite of health benefits - medical, vision, dental, 401k
  • Ability to work remotely 2-3 days/week
  • Unlimited PTO

To Apply
Interested candidates should email ryan@flylouie.com with subject "Fly Louie - [NAME]" containing short (couple sentence) answers to the following questions:
  1. Why are you interested in working for Fly Louie?
  2. What makes you the right candidate for this position?

Thanks for your interest in Fly Louie. We look forward to meeting you!

Fly Louie is an equal opportunity employer. At Fly Louie, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We look forward to meeting you.