Business Operations Analyst
About Us
Torch’s mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing and modernizing the antiquated ordering process. We are targeting the $100+ billion office-based healthcare supply industry, starting with dental practices, and have raised over $30 million in funding from top VCs such as Bessemer, Felicis, and FJ labs. Our team has business and engineering experience at Blackstone, DoorDash, Goldman Sachs, SmartAsset, Dropbox, and Datadog, from schools including Harvard, MIT and UVA.
Your Role
We are looking for a committed, hands-on Business Operations (BizOps) Analyst to help build and execute an exceptional operations foundation. You will manage and execute Torch’s day-to-day operations and strategy in a fast paced environment while working cross-functionally across Product, Engineering, and Sales. As an Analyst, you will have the potential for rapid growth and impact as we scale to thousands of practices across new markets.
We expect most successful candidates will have:
- A bachelor’s degree
- 0-2 years of professional experience
- Strong critical thinking and analytical capabilities
- High attention to detail and ability to understand and organize complex workflows
- A “can do” attitude with a focus on customer empathy and service
- Hands-on collaborator that works well in teams
- A passion for understanding and solving user problems
- Passion for healthcare - interest in office-based healthcare (e.g., dental)
- Interest in technology and software
Key Responsibilities:
- Build a deep understanding of Torch’s operational workflows and processes
- Identify opportunities for workflow improvements and automation opportunities
- Understand and manage customer needs
- Manage vendor relationships and workflows
- Develop expertise on internal tools, data, and technical processes (e.g. product analysis, order fulfillment tools, database querying)