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Business Systems Analyst I/II

**To apply for this exciting opportunity, please visit https://www.roseville.ca.us/cms/one.aspx?pageId=8738507. If you are interested in both levels, you must submit a separate application for each.**

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Business Systems Analyst I/II in the Information Technology Department. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform professional-level work in the analysis, design, programming, testing, installation and maintenance of business applications systems and databases.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

Perform analytical and technical work through enterprise systems that support assigned City business applications.
Conduct business analysis; evaluate business processes; determine business needs; identify requirements; and develop business plan analysis.
Provide and/or ensure follow up on trouble calls and tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
Analyze data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
Perform installation and configuration duties and related data migration, conversion, and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
Perform configuration, testing and troubleshooting for network/communications devices and/or interfaces that support assigned systems.
Provide project management; develop project plans and detailed project objectives; develop and guide project timelines; assess and manage risks; manage issues; develop and manage project budgets.
Coordinate implementation of the system software, including conversion of data to new systems; work with application support personnel to resolve system problems.
Assist departments in defining requirements for proposed business applications; review, analyze and evaluate business applications and user needs; translate business objectives into application requirements.
Develop and participate in the development of Requests for Proposal, Quote, or Information; participate in the selection; and assist with the oversight of consultants and vendors.
Perform reporting, testing and general maintenance of enterprise systems and identify alternative methods for better operation and use.
Research, plan, install, configure and test new application systems and interfaces; maintain and upgrade existing application systems and interfaces; apply software updates to servers and schedule periodic server cycling
Analyze and resolve technology related problems; resolve compatibility problems and troubleshoot system software, hardware and communication problems.
Prepare and maintain documentation for each application; design backup procedures; and analyze problems with existing applications.
Work closely with assigned City departments and divisions to understand and identify user computer system and equipment needs; analyze and evaluate present or proposed business procedures or problems to define enterprise application needs
Create, record, and maintain user access and security; provide training to users regarding computer equipment and operating procedures.
Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
Research, compile and prepare reports and documentation on program activities; analyze program and develop corrective action, maintain records of findings and corrective actions; prepare periodic status reports.
May plan, assign, review the work of technical personnel assigned to functional area of assignment.
Serve as liaison with system software and hardware suppliers and vendors; monitor contracted services for quality and compliance with City standards.
Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments, divisions and outside agencies.
Answer questions and provide information to the customers, via telephone, e-mail, and written correspondence related to the technical support program/operations; investigate complaints and recommend corrective action as necessary to resolve complaint.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.