Lead Associate, Website Production
Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.
Summary
The Lead Associate, Website Production, with their supervisor, is tasked with the creation, maintenance, optimization, and performance of the Save the Children web sites (www.savethechildren.org and www.savethechildrenactionnetwork.org). As part of the Digital Marketing Team, you’ll act as a focal point on web experience, helping to achieve ambitious growth goals and improve the overall supporter experience.
This role requires strong web site management skills, and a combination of analysis, stakeholder management, and project management skills.
What You’ll Be Doing (Essential Duties)
Project Management and Web Production (30%)
- Service ad-hoc web update requests from the various stakeholders
- Work with stakeholders to scope and gather requirements for production and development requests, write development requirements documents and project manage implementation through JIRA while managing expectations and timing, and aligning work with overall web strategy
- Manage, edit and publish content using Adobe Experience Manager CMS and HTML editor.
- Edit and publish transactional web content using Luminate Online e-commerce platform.
- Available and on call during emergency responses. May require night or weekend work.
Content Management (30%)
- Work with internal stakeholders to understand their business and communications objectives and create supporting web content.
- Ensure the content is aligned with the overall website experiences.
QA (20%)
- Perform QA testing types, such as browser compatibility, usability, end-to-end, and user acceptance;
- Identify, document and track defects and collaborate cross-functionally with IT to troubleshoot solutions
- Work with Supporter Services Unit, Donor Services, digital developers and IT to flag, report, troubleshoot and resolve user issues with website functionality and connectivity.
Analytics, Testing, and Optimization (20%)
- Analyze web content performance data from a variety of sources (web stats, mouse/click/heat map tracking, surveys, and user recordings) and provide actionable insights that can improve the website experience.
- Leverage A/B testing tools (i.e. Adobe Target) and qualitative testing (i.e. usertesting.com) in developing optimal web experiences
Required Qualifications
- High school diploma, plus at least three (3) years of relevant experience
- Proven experience in a digital project management role, with the ability to organize projects and priorities.
- Experience in product management, website operations, and/or data analysis
- Professional proficiency in spoken and written English
- Professional proficiency in MS Office suite
- Demonstrated ability to communicate and collaborate successfully with individuals and teams at all levels
- Willingness and ability to be on-call for weekends and emergency response periods outside of working hours
- Demonstrated commitment to fostering and maintaining an environment of diversity, inclusion, and belonging.
Preferred Qualifications
- Working knowledge of CSS and HTML
- Experience with Adobe Experience Manager and/or Blackbaud products (e.g. Luminate, BBCRM)
Why you should join the Save the Children Team…
Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.
Click here to learn more about how Save the Children US will invest in YOU!
About Save the Children
Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)