2022 Internship - Engineer Customer Service
To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance.
I. Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
II. Sustain technical files of existing and potential product improvements and serialized production changes.
III. Analyze discrepancy reports concerning Textron Aviation products. Coordinates corrective action with Manufacturing.
IV. Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
V. Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
VI. Assist with the preparation of technical programs for operators conferences and technical seminars.
VII. Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.
• Pursuing Bachelor’s degree in:
o Aircraft Management
o Aerospace Engineering
o Avionics Engineering
o Mechanical Engineering
o Other related field
• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including US Citizenship, for access to classified information.