Business Analyst, Messaging Products
Careers at UnitedHealth Group
We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM
UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)
We are seeking an energetic, creative and customer-focused individual committed to driving UHC messaging products & backlog into the market. This individual will have the passion for creating excellent customer experiences.
When you join us as a Business Analyst, we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. It's the opportunity to do your life's best work.
You will use your business skills to help us expand messaging across UHC. You will help define new and improve existing business processes and develop plans and programs to support continuous improvement.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
We are targeting a top contender to be able to start in a full-time role as soon as possible.
Primary Responsibilities:
Work with operations and business stakeholders to Identify and document customer, agent, and business requirements in support of messaging initiatives. This includes helping to understand their priority
Analyze conversations, raw data, and performance metrics and draw conclusions to support business decisions
Help design member journeys and agent routings that optimize member outcomes
Lead process design and project implementation teams in process improvement activities
Interpret performance metrics to hypothesize where design changes can be made and tested to drive specific goals
Work with the Product Owner to break features into small, valuable user stories for development
Assist with the management of the backlog in Rally
Help define acceptance criteria for test driven development
Work with Product Owners, operations, and other business stakeholders to assure efficiently planned releases
Participate in production rollout processes
Develop and maintain training materials and documentation
Facilitate Train the Trainer sessions for new Agent capabilities
Identify reporting and instrumentation needs for continuous improvement and to ensure messaging service availability
Work independently with minimal oversite
Communicate clearly when hosting calls and creating documentation
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
1+ years of experience with messaging solutions in an industry, classroom, or lab environment
Experience with Agile development using Rally, Jira or other agile software development tool
Experience working cross functionally with tech and non-tech teams
Proven problems solving and troubleshooting experience
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications:
Bachelor's Degree
Experience in a programming language such as Java or Python
Experience with Test Driven Development
Contact center experience
Knowledge of HIPPA requirements
SharePoint management knowledge
Solid interpersonal skills with a positive, people-oriented attitude
Ability to multi-task and work well within a dynamic, fast-paced, matrix organization
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Business Analyst, Messaging Products, Business Analysis Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote