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IT Analyst Intern

May 18 - August 5, 2022

The purpose of this position is to assist with support for End User Technology Needs, User Administration, and New User Computer Deployment.


Key Accountabilities:
Support End User Technology Needs

  • Respond to employee needs in person or via email, phone, Zoom, or remote desktop software to provide break/fix support for PC/laptop hardware, operating systems, applications, printers, video conference system, etc.
  • Use helpdesk management system to manage customer support requests

User Administration

  • Onboard new users by creating all new user account information Active Directory, Enterprise Resource Planning (ERP) systems, phone system, video conference, intranet, etc.
  • Assist with Sarbanes Oxley documentation gathering activities
  • Maintain asset management system

New User Computer Deployment

  • Responsible for executing PC setup and desktop image deployment for all new users following guides for accuracy
  • Maintain and execute PC deployment imaging system
  • Install PC hardware peripherals including; docking stations, printers, monitors, keyboards, mice, video conference cameras, and etc.
  • Install printer hardware and other drivers as needed
  • Train users as needed

Other frequent duties:

  • Provide recommendations on company computer desktop/laptop systems and hardware purchases
  • Assist System/Network Administrators as needed in scaling network and turning up new branch office sites
  • Assist System/Network Administrators as needed by building new servers, configuring Ethernet switches, or firewalls as needed
  • Ability to handle difficult situations with clients and turn them into a win for the desktop support team
  • Solve issues desk side and via remote desktop and in person

Perform other duties as assigned


Education Required:

  • Pursuing a bachelor’s degree –Information Technology or related degree
  • Senior, Junior, or Sophomore status preferred

Experience Required:

  • Desktop support experience, preferably in multi-location environment with windows operating systems
  • Business environment experience, relevant courses, club participation and internship preferred

Skills Required

  • Strong verbal and written communication skills
  • Advanced desktop support - client side or remote
  • Build and deploy/setup client personal computers
  • Ability to maintain desktop deployment methods or imaging software
  • Install and configure host-based antivirus software 
  • Desktop – Windows 10 installation, support, patching, and troubleshooting
  • Windows networking TCP/IP Configuration and troubleshooting
  • Ability to modify system registry 
  • Advanced support of Office 2013, 2016, and 2019
  • Troubleshoot network printers
  • Thorough understanding of Active Directory - client side
  • Demonstrated experience providing support with remote tools
  • Install and troubleshoot 3rd party applications on the desktop
  • Ability to install and update device drivers

Special skills or knowledge preferred:

  • Network skills relating to Ethernet switch configuration
  • Network skills relating to Firewall and VPN configuration
  • VMware and Virtualization technologies
  • Experience with backup systems and software
  • PowerShell experience
  • Ability to troubleshoot wireless network problems – client side