2022 Internship - Business Operations Analyst - Customer Support
Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.
I. Support the Service Center Network with ongoing and new continuous improvement projects
II. Follow established procedures for database management, sales projects, and market share studies
III. Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
IV. Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
V. Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
VI. Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
VII. Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.