Service Operations Analyst / Information Technology Professional

The MSU IT Data Center Operations team is responsible for the 24/7/365 monitoring of MSU’s Enterprise hardware, applications, and processing as well as scheduling Enterprise batch processing. As a member of the Data Center Operations team, the Service Operations Analyst will independently monitor and identify performance issues using MSU’s IT scheduling software and multiple monitoring tools and be responsible for monitoring MSU IT data center servers, network and applications using monitoring tools to analyze errors, failures, network malfunctions, data center security, applications, and environmental disruptions. The Service Operations Analyst will be responsible for independently altering complex job streams using scheduling software, as well as analyzing batch processing abends and following escalation procedures and resolution processes. This role requires strong analytical skills to diagnose problems, devise viable solutions and follow escalation processes for resolution. Excellent communication skills are also needed for collaboration with multiple MSU customers and teams to identify monitoring requirements and reporting metrics.

This position will have a "Home shift" as the 3rd shift, but may also work weekends and variable hours including holidays. Duties associated with this position involve working on a video display terminal 95 percent of the time.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate’s Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelor’s Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience in enterprise system monitoring and Job Scheduling (Atomic) duties; or an equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Resume and Cover Letter

The university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at: https://msu.edu/together-we-will/

Three professional references knowledgeable of your work

Please see attachment. Third Shift, starting out on Monday – Friday and will be expected to work some University Holidays. They would work 8 hours shifts with a half hour lunch break, working 23:00 – 07:30 each day.

https://tech.msu.edu

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.