2023 Technical Writer Intern
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Internship Program
At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.
The is a full time, paid internship based out of our headquarters in San Ramon, CA. The program runs 12 weeks with the opportunity to start in late May or early June.
As an intern at Five9, you can expect to:
Learn. Learn about Five9, our culture and what makes Five9 special.
“I’ve met so many kind, intelligent people since starting, and I’ve learned a lot from them already. Everyone is more than willing to answer any questions I have, and in doing so, have created a healthy and encouraging environment.” – 2022 Advanced Solutions Analyst Intern
Contribute. Contribute to the success of the company, your team, and real, impactful projects.
“I am treated like a valuable member of the organization. Rather than just being tasked with busy work, I am given opportunities to contribute to the growth of my position and the organization as a whole and feel as though my ideas are being heard.” – 2022 Marketing Analyst Intern
Grow. Grow as a student, an employee, as a person!
“I am fortunate to work on key strategic projects impacting Five9 customers. My manager and team members are highly supportive and have given me the autonomy to own my project. Everyone, including the leadership team, is approachable and welcoming.” – 2022 Product Management Intern
The Team
The Technical Writing intern will be an active member of the Product Engineering internal documentation team and will create documentation to support the Engineering and Operations teams.
Responsibilities
- Create knowledge base articles, SOPs, runbooks, and training videos to support internal teams.
- Work with Product Engineering teams to consolidate into troubleshooting information.
- Create documentation using our style guide and writing standards.
- Use Confluence to create and Jira for tracking work.
Qualifications
- Rising college senior or above, pursuing an undergrad degree in technical writing, or similar field.
- Must be able to work out of the San Ramon, CA headquarters this summer.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.