IT SPECIALIST -CUSTOMER SUPPORT (RECENT GRADUATE) - OECA
This position is in Office of Enforcement and Compliance Assurance (OECA), Office of Administration and Policy Information Technology Division. About OECA: OECA Website
This is an office-centered position--you must physically report to the duty station stated in this announcement on a regular basis. Partial work-from-home flexibilities may be authorized.
Duties
At the entry level of this position, you will:
- Provide customer support for hardware and software systems;
- Develop an understanding of all state-of-the-art IT equipment, software, systems, interfaces and networks;
- Apply basic IT Specialist system hardware and software and operating procedures;
- Review and become familiar with all essential elements of IT contracts;
- Communicate information about system changes.
You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.
When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses. NOTE: Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.
One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.