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Provides support to users of information technology tools. Work typically involves a combination of providing expert advice and troubleshooting on one or more software products, administering and maintaining shared-use systems, communicating with users and user groups on technology topics, providing instruction, and evaluating, recommending, and installing technological solutions to new problems or situations.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership’s commitment to attracting, developing, and retaining the best, most diverse talent in a safe and inclusive environment.

Essential Duties:

  • Performs the design, development, implementation, operation, and maintenance of computer and business systems to meet user needs.
  • Uses applications software such as distributed network systems, database management systems, Web page development tools, desktop publishing tools, and presentation tools to develop custom products to meet user needs.
  • Advises customers on standard tools and combinations of tools that are available or can be purchased or developed to meet specific needs.
  • Tests newly set up equipment to assure that it works in coordination with other associated hardware and software products.
  • Coordinates with other information technology organizations including the central IT organization to ensure optimal use and efficiency of computers and related resources.
  • Develops and improves user systems procedures, and prepares systems documentation.
  • In the review of existing systems and processes, applies the techniques and principles of process and procedure reengineering in the design and development of new systems and processes.
  • Work with CHS IT, stakeholders, and the university security office to ensure all products meet minimum security requirements.
  • Possibly develops and recommends alternative solutions to existing systems and processes.
  • Collaborates and teams with CHS IT Consulting and other units within CHS on a variety of technology and technology support projects.

Minimum Qualifications:
Bachelor's degree in information technology or related field; AND, One (1) year of information technology experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.