Operations Data Analyst
About the Opportunity
As an Operations Generalist, you will support end to end projects that ensure positive outcomes and experiences for internal and external stakeholders.
You will work cross functionally with other teams and handle highly confidential information. Our ideal Operations Generalist can quickly adapt to change and provide support in various operational areas that leverage highest impact opportunities.
You will act as a liaison to help drive the implementation and adoption of various processes and initiatives while helping to support our team transition as we scale through digital transformation. As a member of the Assessment Delivery Operations team, you will prioritize and support a high volume of scenarios—some unexpected—which must be carefully managed and within very tight timeframes.
In this role, you will:
Team Operations (60%)
· Assist with the documentation and execution of operations processes including support in the follow areas: Test Administration, Content Management, and Supply Chain & Logistics
· Collaborate across various teams to operationalize best practices
· Internalize and implement feedback to create optimal processes and outcomes
· When necessary, provide manual support for data entry and exceptions
Outreach & Communications (40%)
· Support the execution of seamless and inspiring customer relationships
· Support Ambassador Outreach team to proactively resolve customer concerns
· Manage assigned cases within service level commitment and perform customer follow up as needed
About You
You have:
· The ability to deal with multiple competing demands
· The ability to identify and resolve issues
· The ability to manage relationships with peers as well as multiple levels of management
· Solid organizational, time & task management skills
· Flexibility and desire to quickly adapt to new methods, situations, and requirements
· Strong analytical thinking and structured problem-solving ability
· Excellent communication (writing, speaking) skills
· Strong interpersonal skills and ability to work collaboratively with a team
· Basic knowledge of Microsoft Office applications such as Word, PowerPoint, & Excel
· Ability to work independently and as part of a team
Bachelors degree preferred