Business Analyst Levels 1-3 (Implementation)

Business Analyst Levels 1-3 (Implementation)
Judicial Information Services, State Court Administrative Office
Salary Range: $70,532.64 - $104,713.20

Judicial Information Services (JIS) is looking for qualified candidates for an open Business Analyst (Implementation) position. There are three levels to the position, based upon candidate qualifications. JIS implementation Services provide configuration, analysis, validation, project planning, and other guidance to clients to ensure successful implementation within Court Case Management, Online Records Access, and other technology offerings. The Business Analyst (Implementation) is responsible for assisting external customers in the implementation of technical systems, software, hardware, or solutions and identifies/analyzes customer business requirements, assesses the cost-effective use of technology, and makes recommendations regarding process solution - including the use of technology. Essential duties and responsibilities include, but are not limited to the following:

• Serve as the primary point of contact for customers and lead project/implementation engagements;
• Responsible for the implementation and support of applications and integration components to address business requirements:
o Evaluate customer needs and develop configurations/strategies that support their business processes;
• Act as a liaison between end-users and information technology staff in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance;
• Maintain a variety of quality assurance and quality control activities:
o Perform analysis, set-up, testing, and validation for multiple projects while ensuring high-level of service;
o Test and troubleshoot final system setups;
• Maintain key project documents; dashboards, status reports, issue and resolution logs, and change control documents;
• Provide instruction and end-user support during and after the implementation process.
• Provide subject matter expertise from a line or business perspective:
o Provide second-level support for software systems (based on expertise) as part of the general service desk escalation process;
 

EDUCATION
• BA-1 – Associate’s in business, management, information technology, or a related field or college coursework plus at least three years of experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, and/or large group facilitation.
• BA-2 - Bachelor’s degree in business, management, information technology, or a related field or college coursework plus at least five years of experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, and/or large group facilitation.
• BA-3 - Master’s degree in business, management, information technology, or a related field or college coursework and at least eight years of experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, and/or large group facilitation.
 

EXPERIENCE
• BA-1 – Up to one year experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, large group facilitation, and business-related experience.
• BA-2 – Three years of experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, large group facilitation, and business-related experience.
• BA-3 – Five years of experience in business process analysis, application testing, application implementations and training, project coordination/management, change management, large group facilitation, and business-related experience.
• Preferred experience for all three levels:
o Testing application configuration and/or features as part of implementing a solution
for customer(s);
o Technical experience working in software implementation or direct service engagement
with software end-users;
o Project management or coordination, self-managing multiple priorities.
o Supporting case management systems or similar data entry/reporting systems such as
ERP, CRM, HRIS, SCM, etc.;
o Working with service desk ‘ticketing’ systems such as Cherwell, Zendesk, ServiceNow, etc.

KNOWLEDGE
• Software development lifecycle best practices;
• Project coordination/management methodology, standards, and best practices;
• Procedures and methods for testing business functions within computer systems;
• Principles and practices of producing effective project documentation;
• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint);
• Preferred knowledge:
o Standard features in common desktop operating systems, web browsers,
and web-based applications;
o Court environments, staff roles, processes;
o Training or certification in ITSM/ITIL processes.
 

ABILITY
• Communicate effectively, both verbally and in writing;
• Provide excellent customer service, participate in problem-solving and conflict resolution;
• Facilitate working meetings, elicit and solicit information, and absorb the information being communicated; facilitate a shared understanding of the problem, possible solutions, and scope of the project in its entirety; facilitate solutions to technical challenges among multiple teams when they involve negotiation between multiple business and technical stakeholders;
• Evaluate multiple options before facilitating the solution to a problem;
• Apply critical thinking skills to determine the appropriateness of requests, with periodic reviews of business procedures to clarify or change a business process. Use the knowledge gained in the daily operational procedures as input to business process and procedure documentation;
• Prioritize across multiple tasks in a fast-paced environment;
• Work independently and manage time effectively to meet deadlines.
 

PHYSICAL REQUIREMENTS
• Working conditions are normal for an office environment;
• May require occasional weekend and/or evening work;
• May require travel by car to Court locations within the state.
 

WORK LOCATION: The official work-site location is the Hall of Justice. Remote work may be available in accordance with the MSC/SCAO Remote Work Policy.
 

TO APPLY: Please e-mail your cover letter and resume in Word or Adobe.pdf format to jobapps@courts.mi.gov and include “JIS Business Analyst-Implementation” in the subject line. If you are unable to send applicant materials electronically, please contact Judicial Human Resources at (517) 373-1147.
 

APPLICANT DEADLINE: SEPTEMBER 29, 2023, at 5:00 P.M.
 

AN EQUAL OPPORTUNITY EMPLOYER